CHANGES
Can I change my articles?
Yes, you have 2 options: In our stores, you can change it: FOR SIZE OR COLOR, as long as it is the same amount, without the need for any additional payment. FOR ANOTHER DIFFERENT ITEM, paying the difference if the desired item is of a higher amount or if it is lower, the difference will be paid by means of a voucher. From home, if you request a return and make a new purchase online.
What is the deadline to make the change?
The deadline for any change is 15 days from the shipping confirmation email.
Can I exchange my items at any Heymo store?
Yes, as long as you present the purchase receipt and its corresponding packaging
RETURNS
How do I return an article?
The easiest way to return an item is at one of our Heymo stores. Products must be returned in perfect condition, in their original box or packaging, retaining the label and with all accessories. If you can't go to the store, you can do it quickly and easily. (Only applicable to orders placed with home delivery) Simply access the following link and follow the steps indicated to complete the process: Cross Border Return. Return shipping costs are always the responsibility of the customer. To process a return, you must do so through your user account at www.calzaheymo.es in "ORDER HISTORY AND RETURNS," or you can send us an email to info@calzaheymo.es indicating: order number, personal details, reference of the item(s) to be returned, quantity, and reason for the return. in the case of Spain, in the rest of the countries the return shipping costs will always be paid by the customer. To process a return you have to do it through your user at www.calzaheymo.es in "ORDER HISTORY AND MAKING RETURNS, or you can send us an email to info@calzaheymo.es indicating: order number, personal data, reference of the item(s) to be returned, quantity and reason for the return. You can also call 971 507 501 from Monday to Friday from 08:00 to 15:00. Remember that the items to be returned must be in perfect condition and in its original packaging.
What is the deadline to make a return?
The deadline for any return is 15 days after receipt of the merchandise. In this way you have an added time to the right that the law gives you to return an item within a period of 14 days from the date of receipt of the order.
Do I have to pay anything for my return?
The cost per return request is 4.95 EUR, which will be deducted from the amount to be refunded.
How will I receive my refund amount?
Once the return is approved, you will receive the amount of the products in the same way you made your purchase.
When will I receive my refund amount?
After approving the return (the items must be in perfect condition and have the corresponding labels and packaging) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank. The refund will be made within 14 calendar days following receipt of the product (article 107).
How should I do if the amount of my refund is incorrect?
By contacting our customer service department on 971 507 501, we will solve the problem as soon as possible. (Only one collection can be requested for each order) Calzaheymo.es reserves the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.
Initial shipping costs will not be refunded. If once the order has been sent and delivered within the indicated period, the customer rejects the package, the customer must assume and be responsible for all costs incurred (transport, customs, taxes, tariffs, etc.) These expenses will be deducted from the amount of the order. refund.
Returns will not be accepted if the products are not in perfect condition, in their original box or packaging, retaining the label and with all accessories.